Frequently Asked Questions

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Anyone! Escape rooms are fun for families, friends, date nights, birthdays, sports teams, and corporate team building. We are family-friendly but require one adult to play in each of our rooms. All players regardless of age must have a ticket to play. If you'd rather not pay for your little ones to "play" we recommend getting a sitter. 

Well, yes. And no. We lock the door but we monitor the game at all times for safety and we provide an emergency exit code and/or secondary unlocked means of escape so you can leave at any time if you want to. But the only way to WIN is to get out on your own, in 60 minutes or less. dd an answer to this item.

Not at all. We are family-owned and family-minded. We want our games to be fun without being scary. Time Escape is more about being clever and solving puzzles than being terrified. We want you to use your brain and have good, clean fun. There is some adrenaline involved but we promise no gore or jump-scares! 

Yes, we require all players to sign a waiver which they can access through a QR code & fill out in a few clicks upon arrival. If you do not have a smartphone we have an iPad available as well. Anyone over 18 must sign their own waiver; minors must have a parent sign on their behalf. (Escape rooms aren't dangerous: we just live in a litigious society! The upside is we use the email on the waiver to provide you with a free team photo after you play.)

Each room involves a variety of puzzles and clues. Each member of your team will bring unique skills and talents to the room. We offer hints as necessary to keep your game moving, too! 

No, all of our game experiences are completely private. Once you book the room for the number of players in your party, the game availability closes in our calendar and it cannot be booked by others. 

Each room has a capacity based on the room size and the puzzles involved. We cannot make exceptions to the occupancy limits because we are concerned about your fun and safety! If you have a large party, please consider booking multiple rooms. For very large parties, please contact us to book the whole house. We are able to accommodate as many as 28 players at once for special events outside of our normal weekend business hours. 

Our private games can accommodate from 2 to 8 players depending on the theme. A private game experience for 2 players is $96 and the price goes down to an average of $30 per person as you fill the room. Please count children of all ages in your player count. We do not charge surprise fees or sales tax on our tickets at check-out. The price you see during the booking process is your final price. 

We schedule a dedicated game master for every booking so we appreciate your advance notice if your plans change. You can change or cancel without penalty 72 hours before your appointment by giving us a call or sending an email. If you cancel with less than 72 hours’ notice or no-show for your game reservation, we are unable to issue a refund. If you have a last minute illness let us know and we'll issue you a gift card to play another time. 

Yes! You can purchase one by clicking on the “Gift Cards” button on this website. During business hours you can also stop by to get a physical gift card if you'd prefer. 

We think our staff is pretty awesome & we hope they make your experience the best ever!  Tips are not expected, however, increasingly people ask us how they can show extra love to their Game Master in the form of a tip. If you'd like to tip your Game Master via Venmo you can find their info on our staff page here. OR - let us tip your Game Master for you! When you leave a positive review and mention your Game Master by name on a review site, we give them an appreciation bonus. 

We are blessed to live in the best town in the world and want to give back when possible. We donate gift cards to local organizations when we can. Because we get so many donation requests, we give preference to customers who frequent our small business. We also offer awesome discounts to youth groups & church staffs for team building. All requests should be directed to krista@timeescapeloveland.com. 

That’s not really a question, but we’ll take it. Thank you! We look forward to hosting your live escape experience! When you have a great time, please tell all your friends.